FAQ

How can I get more information on using SPARKD to manage my fundraiser?

You can easily email us at info@sparkdfundraising.com, text 781.626.1322, or call us at 774.203.4994

Can i pick what we sell for our fundraiser?

Of course! We are just here to build and facilitate the sites. We will provide products to choose and like a buffet, you choose what you want! There will be a couple initial communications and test shops set before we go live. You get final say!

Can I choose apparel, snacks, and wellness for my shop?

YES! you can choose as many or little items as you want/need. You can have a fully loaded site with many categories to have great choices for holiday purchases. You can rally around a Hoodie as a 1 item fundraiser. We are fully equipped to handle whatever you want to use as your fundraiser item(s).

 

How do I get the donation from my fundraiser shop?

Sparkd Fundraising will issue a business check to your organization during agreed-upon dates or at the end of the fundraiser. If you have an ongoing shop with us we can send donation on item sales monthly or quarterly.

 

How do I order the correct size product?

To help you select the most accurate size, we provide Size Charts below the product images for every product in our catalog. We strongly advise closely reviewing the Size Chart before purchasing any item. Our size charts are provided to us by each garment manufacturer and product measurements will vary from one garment style to the next.

To find your size, we recommend you find a similar product at home whose fit you love and measure it in inches. Next, compare those measurements to the Size Chart provided for the item you’d like to purchase and select the size that most closely matches the measurements of your favorite garment.

Keep in mind that every garment manufacturer has some degree of manufacturing tolerance (i.e. how closely each individual garment is expected to match its size chart). Size variation within 1 inch of the size chart measurements is generally within the manufacturer tolerance.

Is it safe to use my credit card on this site?

Absolutely. Your order is guaranteed 100% secure. All orders are encrypted with 128-bit SSL technology, and no credit card numbers are stored in the database.

Our website is also scanned daily by Qualys Secure to ensure your transaction is always secured.

Can I change or cancel my order?

We are unable to cancel or modify order details once you’ve finalized your order. All of our products are custom made to order and enter production immediately after your order is placed.

How long does shipping take?

Most orders are customized within 2-5 business days, though some orders may take longer depending on the items, quantity, time of year, etc. Please see arrival time from order placement details in each item product page. Made to order items usuallytake 7-10 business days. Pre-order items take a little longer (2-4 weeks).

Once we’ve completed your order, you will receive an email confirmation with tracking information. 

It is important to remember that shipping time is in addition to customization time. We ship via UPS and USPS and give you the option to select the type and speed of shipping service to best suit your needs.

Please note that selecting an expedited shipping service will not expedite the production of your order.

Orders are generally delivered within 2–8 business days after shipment (in addition to customization time). Transit time varies based on the type of service you select and the delivery location in the Continental United States.

During certain times of the year, particularly around the holidays, shipping times can be extended. We do not guarantee delivery timing for any order, for any carrier, once it has left our fulfillment center.

What is your return policy?

We fully guarantee our product quality and workmanship from any product defects or printing errors that do not match your selected attributes. We will replace any defects or print at no charge to you, however we do not offer refunds.

Please note that some designs and products have a vintage appearance and are intentionally distressed, faded, etc. If you have any questions before you place an order, please contact us.

We do not accept returns or exchanges for your selection of incorrect/mistaken products, sizes, designs, spelling, quantities or delivery timing. If you have any questions while placing an order, please contact us before you finalize your order so we can make sure your products arrive exactly as you prefer.

Where are your products manufactured and customized?

The blank products we customize come from a variety of manufacturers and US distributors, so each product has a label indicating its origin. Product customization is done in multiple locations. Codeword apparel in Nashville TN, and balance items in Plymouth MA.